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ARMSTRONG CUSTOMER SATISFACTION GUARANTEE
There are two ways you can participate in the EcoSynergy initiative.
Whichever status of associations you select, we are committed to give you the satisfaction guarantee when you shop at Armstrong. Step1: On setting up of account You do not have to set up an account in advance. The first time you check out with your purchase(s), or sign up for one of our Global EcoSynergy Network Programs, you will be prompted to set up an account in a few simple to follow steps. If you choose to be our EcoPartner, you'll be asked to create a Trading ID and set up a password. We will automatically give you a e-Wallet for free with a different set of password (you can change this password at any time once set-up) Once done, your account is instantly created, and it's secure -- guaranteed. Next, about payment plan. Can I make installment payment?
Yes. There're two ways you can accomplish this objective;
Want to know more about Gift Certificate / Shopping Voucher now? click here for quick-link
Either ways, you earn EcoValue as indicated on the price-pad while saving your way for a big ticket item of your choice.
But,
is it safe to send my credit card information over the
Internet? What other payment methods you offer? We accepts Visa, MasterCard, American Express, Discover, JCB and Diner's Club. It is easy to use Armstrong-WebMall's Gift Certificates and coupons toward WebMall merchandizes. All WebMall's gift certificates and coupons values are stored in your account managed by the mall's Manager (indicated in U.S. Dollars). You can use them at any time just like having a certificate of deposit with your local bank.
At
present, WebMall.com does not accept checks or money orders, for online
transactions. However, while we would like to give unconditional guarantee for cash refund, we also need to protect the interest of our EcoPartners where Eco-Rewards have been paid as part of our Global EcoSynergy Network (GEN) Program. Therefore, please read the following additional rules for product return for cash;
SPECIAL RULES ON CASH REFUND Notwithstanding the terms and conditions contained on this site, it is an overriding condition that no purchase shall be refundable if any of the following two conditions apply; 1) That no refund shall be made where EcoValue earned from the said purchase has undergone distribution process to its beneficiaries; 2) That no refund shall be made after 30 days from the date of receipt of goods or 60 days of ex-store date whichever comes first. Special rules apply for the following items: 1) Software & e-Learning Materials: Return unopened software, e-Book or the likes for full refund in cash if the items are still on offer on our store. We will gladly exchange opened software or the likes for the same title. 2) Technology: Because technology changes so quickly, we can only accept these items for return for cash or exchange within 14 days of the date of receipt. This includes computer, monitor, notebook/laptops, copier, all-in-one machines, digital cameras, modem, printers, peripherals and handheld computers, fax machines, scanners, wireless phones/devices, telephones and networking products.
3)
Furniture, health & personal care, life & style products : These items are
subject to natural wear and tear, so we can only accept for return within 14
days of the date of receipt. Custom-ordered and custom-assembled items are made
to your specifications, so returnable only if it is defective in materials and
workmanship. Your personal information is kept private.
We'll collect only the information we need to serve you.
And if you choose to be our Eco-Partner, we also need your bank account information so that we can transfer Eco-Rewards, which you will earn throughout the Armstrong EcoSynergy Network program.
Armstrong-ae.com collects statistical information which allows us to track the frequency of visits to our different merchants and departments. We also collect demographic information associated with visits and purchases. This information is collected for statistical purchases only, and may be shared only in the aggregate.
We'll store that information securely.
Any information you choose to provide to Armstrong-ae.com will be protected by a password you set and which you alone retain. And the information is stored on a secure server which is not accessible to the Internet.
Like most major Web sites, Armstrong-ae.com uses "cookies" to enable us to serve you. Cookies are an industry-standard technology which make the use of our online shopping cart possible, among other features, and our use of cookies does not infringe upon your privacy.
A cookie is a small data file that a Web site writes to your hard drive when you visit, which assigns you a unique ID and allows the site to save selections made and information entered during your time at the site, and to recognize you when you return. Armstrong-ae.com also uses cookies to determine if you have been referred to Armstrong-ae.com from a particular person, link, banner, or partner site. The only personal information a cookie can contain is information you knowingly supply yourself; a cookie can't read data off your hard disk or read cookie files created by other sites.
We won't share any information without your permission.
Armstrong-ae.com believes in your right to informed consent in the handling of your information. We will not rent or sell your personal information to any other company unless you tell us we can.
If you have made a purchase at Armstrong-ae.com, registered for one of our affiliated services or benefits programs, or signed up for another special offer or opportunity, we may occasionally update you via email of specific opportunities we feel may be of special interest to you, or we may supply your name to carefully screened companies who we feel may have products or services which will be of interest to you. If you would prefer not to receive notice of such opportunities, simply indicate this during the checkout process: simply make sure the box next to the statement "Please make my name available to carefully screened companies whose products and services may be of interest to me" is not checked.
Please keep in mind that, the foregoing guarantee and our best efforts notwithstanding, we cannot unconditionally guarantee that your information will never be disclosed to a third party. We may be obligated, in certain circumstances, to disclose information to the federal government in response to a warrant or official request. So by using Armstrong-ae.com, you do authorize us to disclose your personal information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. Further, the foregoing guarantee notwithstanding, third parties may unlawfully intercept or access private communications despite every best effort made by Armstrong-ae.com, using industry-standard security measures, to prevent such an occurrence. (Remember that our security guarantee covers your credit card liability, so you can always shop worry-free.)
It is our constant intent to provide the safest and most secure shopping experience possible. Since offerings and technologies change, we must reserve the right, at our discretion, to change, modify, add, or remove portions of this Guarantee at any time. Please check this page for changes. If you have any questions, or would like further clarification on any of our policies, please contact our Customer Care Center via e-mail at support@armstrong-ae.com
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